pinoybet Privacy Policy

Last Updated: January 1, 2026

1. Introduction

This Privacy Policy ("Policy") describes how pinoybet ("pinoybet," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("Player," "User," or "you") who access or use the pinoybet website, mobile platform, and all related services (collectively, the "Platform").

pinoybet is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account or using the pinoybet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please do not use the pinoybet Platform.

2. Personal Data We Collect

2.1 Registration Data

When you create a pinoybet account, we collect:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (city/province, e.g., Manila, Cebu, Davao, Quezon City)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) regulations and Philippine gaming requirements, pinoybet may collect:

• Government-issued Philippine ID (PhilSys ID, passport, driver's license, SSS/GSIS ID, Voter's ID)
• Proof of address documents
• Selfie or facial verification image (where required)
• Proof of payment method ownership

2.3 Financial Data

pinoybet collects transaction data necessary to process deposits and withdrawals, including GCash account references, Maya account references, bank account details (account name and number), and debit card details (card number is tokenized and never stored in full). We do not store complete payment credentials on our servers.

2.4 Usage and Technical Data

When you use the pinoybet Platform, we automatically collect:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited, games played, and betting activity
• Referral source and marketing attribution data

2.5 Communications Data

If you contact pinoybet customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

3. How We Collect Your Data

pinoybet collects personal data through the following means:

• Directly from you – when you register, complete KYC, make deposits or withdrawals, contact support, or update your account settings.
• Automatically – through cookies, web beacons, and similar tracking technologies when you use the Platform.
• From third parties – including identity verification service providers, payment processors (GCash, Maya, banks), fraud prevention services, and analytics providers, where permitted by law.

4. How We Use Your Personal Data

pinoybet uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your pinoybet account.
• Age and identity verification: To confirm that you meet the 21+ age requirement and to comply with KYC obligations.
• Payment processing: To process deposits, withdrawals, and refunds via GCash, Maya, bank transfer, and debit card.
• Service delivery: To provide access to games, sportsbook, live casino, and all other pinoybet Platform features.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal compliance: To comply with AML regulations, PAGCOR-aligned gaming requirements, tax obligations, and other applicable Philippine laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where problem gambling indicators are identified.
• Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have provided consent. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the pinoybet Platform's features, performance, and user experience.

5. Legal Basis for Processing

pinoybet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the pinoybet Terms and Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax laws.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

6.1 Service Providers

pinoybet shares personal data with trusted third-party service providers who assist in operating the Platform, including payment processors (GCash, Maya, banks), identity verification providers, fraud prevention services, cloud hosting providers, and customer support platforms. All service providers are contractually bound to process your data only as instructed by pinoybet and in accordance with applicable data protection laws.

6.2 Regulatory and Legal Disclosure

pinoybet may be required to disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required by applicable Philippine law, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and the Bureau of Internal Revenue (BIR). pinoybet will only disclose the minimum data necessary to satisfy the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of pinoybet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address prior to any such transfer, and the acquiring entity will be bound by this Privacy Policy.

6.4 No Sale of Personal Data

pinoybet does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Any sharing of data is limited to what is strictly necessary for the purposes described in this Policy.

7. Data Retention

pinoybet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by Philippine AML regulations.
• Customer support communications: Retained for 3 years from the date of the communication.
• Marketing consent records: Retained for the duration of your account and for 1 year following withdrawal of consent.
• Technical and usage data: Retained for up to 2 years from collection, unless required for longer by law or legitimate business purposes.

Upon expiry of the applicable retention period, pinoybet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

pinoybet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pinoybet Platform.
• Encryption of sensitive data at rest, including passwords (hashed and salted) and payment credentials (tokenized).
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that poses a risk to your rights and freedoms, pinoybet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

9. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pinoybet:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed, as described in this Policy.
• Right of Access: You have the right to request a copy of the personal data pinoybet holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14 of this Policy. pinoybet will respond to all verified data subject requests within 15 business days.

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the pinoybet Platform. They help us recognize your device, remember your preferences, and analyze how you use our Platform.

10.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent fraudulent use. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to improve your experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve it. These are only activated with your consent.
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your explicit consent.

10.3 Managing Cookies

You can manage your cookie preferences through your browser settings or through the pinoybet cookie consent manager. Please note that disabling essential cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

11. Minors and Age Restriction

The pinoybet Platform is strictly for individuals who are 21 years of age or older. pinoybet does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on pinoybet, please contact us immediately at the details provided in Section 14.

12. International Data Transfers

pinoybet primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your data to service providers located outside the Philippines (for example, cloud infrastructure providers), pinoybet ensures that such transfers are made only to countries or organizations that provide an adequate level of data protection, or under appropriate contractual safeguards consistent with the Data Privacy Act of 2012 and NPC guidelines.

13. Changes to This Privacy Policy

pinoybet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page. Material changes will be communicated to registered players via their registered email address or through a prominent notice on the Platform. Your continued use of the pinoybet Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pinoybet, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the pinoybet Platform
• Response Time: Within 15 business days for data subject requests

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.